Last updated: 10 August 2026
Free shipping on every order, with no minimum purchase required.
Processing
Orders are processed within 1–2 business days. Orders placed on weekends or public holidays are processed the next business day.
You'll receive an order confirmation email after placing your order, followed by tracking information once your parcel has been dispatched.
Delivery
Estimated delivery is 5–8 business days to countries we currently ship to, free of charge.
Delivery estimates begin from the day your order ships, not from the day your order is placed. Estimates exclude weekends and public holidays.
Delivery times are estimates and are not guaranteed. Customs processing, weather, carrier delays, and other circumstances outside our control may occasionally affect delivery times.
Where We Ship
KYVÉRE currently ships to the United States.
Tracking
Every order is shipped with tracking.
You'll receive a tracking number by email once your parcel has been dispatched. Tracking information may take a couple of days to display its first scan after dispatch. This is normal.
If your tracking information has not shown any movement for 7 business days, contact us at support@kyvere.com and we'll contact the carrier to investigate.
Customs, Duties & Taxes
Prices are displayed in US dollars (USD) and may exclude applicable taxes.
International orders may be subject to import duties, customs fees, or local taxes imposed by the destination country's customs authority.
These charges are not included in your order total unless explicitly stated at checkout and are the responsibility of the recipient.
Wrong or Incorrect Addresses
Please carefully check your shipping address before completing your order.
If you notice an error, contact us at support@kyvere.com within 12 hours of placing your order. We'll do our best to correct the address if your order has not yet shipped.
Once an order has been dispatched, we cannot guarantee that the destination can be changed.
If a parcel is returned to us because an incorrect or incomplete address was provided, we can arrange to resend the parcel at no additional shipping charge.
Lost, Delayed or Damaged Parcels
If your tracking information shows that your parcel was delivered but you cannot locate it, please first check with neighbors, household members, or your building's mail room or reception.
If you still cannot locate the parcel, contact support@kyvere.com within 7 days of the delivery scan so we can investigate with the carrier.
If your order arrives damaged, contact us within 7 days and provide photos of the damaged product and outer packaging.
Depending on the circumstances, KYVÉRE will provide a replacement or refund.
Split Shipments
Multi-item orders may occasionally arrive in more than one parcel at no additional cost.
If your order is shipped separately, each parcel will have its own tracking number.
Contact
KYVÉRE
Customer Support: support@kyvere.com
We aim to respond to customer inquiries within one business day.