Everything people ask us most. If your question isn't here, email support@kyvere.com — we reply within one business day.
Ordering & shipping
How much is shipping?
Free, on every order, with no minimum spend.
How long will my order take?
Orders are processed in 2–4 business days and delivered in 5–8 business days. You'll get a tracking link by email the moment your parcel ships. Full details are in our Shipping Policy.
Where do you ship?
We ship to the United States.
My tracking hasn't updated. Is something wrong?
Usually not. Tracking can take up to 48–72 hours to show its first scan, and there are often quiet stretches between scans in transit. If nothing has moved in 7 business days, email us and we'll look into it.
Can I change my address or cancel?
Email us within 12 hours of ordering and we'll fix or cancel it if it hasn't shipped yet.
Using the wand
What's in the box?
The KYVÉRE wand, two roller heads — one coarse for build-up and one fine for finishing — a USB-C charging cable, and instructions.
Which roller head should I start with?
Start with the coarse head to take down the thickest build-up, then switch to the fine head to smooth and polish. If your skin is only slightly rough, the fine head on its own is often enough.
How often should I use it?
Most people do an initial session, then a short top-up every one to two weeks to maintain it. Don't work the same spot for a long stretch in one go — a little and often gives a better result than one aggressive session.
Wet or dry feet?
Use it on clean, completely dry skin. Damp skin can clog the roller and give a patchy finish.
Does it hurt?
It shouldn't. It should feel like a firm buzz, not a scrape. If anything stings, stop and lighten the pressure — you're likely pressing too hard or lingering in one place.
How do I clean it?
The roller head pops off and rinses under water. Let it dry fully before putting it back on. Don't submerge the motor housing.
How long does a charge last?
A full charge provides up to 60 minutes of use. It charges over USB-C with the included cable.
How long do the roller heads last?
Roller heads are consumables and wear down with use — typically 3–4 months depending on how often you use them.
Is it safe for me?
The KYVÉRE wand is a cosmetic grooming device, not a medical one. Don't use it on broken, irritated or infected skin, on open wounds, or on moles and warts. If you have diabetes, neuropathy, reduced sensation in your feet, or poor circulation, talk to a healthcare professional before using it.
Returns, refunds & warranty
What's the 60-night guarantee?
Use it for 60 nights. If your feet aren't smoother, email us and we'll refund you in full — subject to the terms of our Refund & Return Policy.
How do I start a return?
Email support@kyvere.com with your order number. We'll send a return authorisation and the appropriate return address within one business day. Please don't post anything back before you hear from us. Full details are in our Refund & Return Policy.
How long do refunds take?
Refunds are typically processed within 5–10 business days after we receive and inspect the return, back to your original payment method.
What does the warranty cover?
Two years against manufacturing defects from the date of delivery. It doesn't cover accidental damage, water damage, or normal wear on roller heads.
My device arrived damaged or won't turn on.
Email us within 7 days with a photo or short video and we'll replace it or refund you. You won't pay return postage for a confirmed damaged or defective item.
Payment & account
What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal.
Is checkout secure?
Yes. The whole store runs over SSL and payments are handled by our payment processor — we never see or store your full card details.
Can I buy KYVÉRE anywhere else?
KYVÉRE is currently sold exclusively through kyvere.com. If you see a KYVÉRE product being sold elsewhere, please contact us before purchasing.
Still stuck?
Email support@kyvere.com with your order number and what's going on. A real person replies within one business day.