Last updated: 10 August 2026
60-Night Money-Back Guarantee
Try KYVÉRE for 60 nights from the date your order is delivered. If your feet aren't smoother, contact us within that window and we'll refund you in full — even if you've used it. That's the point of a trial.
How to Claim Your Refund
- Email support@kyvere.com with your order number, any time within 60 nights of delivery.
- We reply within one business day.
- That's it. There is nothing to send back — keep the device.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. How quickly the money appears after that depends on your bank or card issuer.
Faulty or Damaged Items
If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days with photos of the item and the packaging. We'll replace it or refund you in full, and you won't pay shipping either way.
2-Year Warranty
Separate from the 60-night trial, your KYVÉRE wand is covered for 2 years against manufacturing defects from the date of delivery. The warranty doesn't cover accidental damage, water damage beyond normal cleaning, wear to roller heads (these are consumables), or damage from unauthorized repairs.
Cancelling an Order
Email us within 12 hours of ordering and we'll cancel it if it hasn't shipped. After dispatch, please use the refund process above.
EU and UK Customers
If you are a consumer in the EU or UK, you have a statutory right to withdraw from your purchase within 14 days of receiving it, for any reason, in addition to the 60-night guarantee above. Nothing in this policy limits your statutory rights.
Contact
KYVÉRE
Customer Support: support@kyvere.com
We reply within one business day.